(July 24, 2020) As an organization, CMHA Middlesex has taken much care and consideration in adjusting our service delivery model to operate some programming through phone or virtual means. Through this entire process, the integrity of our services, as well as the safety of our staff, participants and the community have been our top priority.
Over the past two months, we have been busy developing policies and procedures, obtaining additional protective equipment, as well as creating the appropriate plan to begin delivering more in-person services, as they are appropriate, safe and manageable for our staff, participants and community.
In alignment with the government of Ontario’s phased re-opening process and with COVID-19 case numbers on a consistent decline within our community and the province, CMHA Middlesex will begin implementing its own plan to gradually restore our services. Our Gradual Restoring of Services Plan will be ongoing and will occur in stages.
Our next phase of gradually restoring services will include the following and begin over the course of three weeks, starting on Monday, July 27:
- Continue to provide virtual service delivery where it remains effective and practical, with a transition to limited face-to-face participant services
- A limited number of participants will begin to return to receive face-to-face services within CMHA sites/buildings
- Re-introduce groups activities with a limited number of participants and increased safety guidelines
- Ensure readiness to quickly return to our current state of services if the need arises – e.g., to respond to an increase of COVID-19 cases within our programs/community and where the public health is at risk
Each of our sites will begin to gradually return to in-person services based on our phase two plan and may be subject to change. To ensure that the program/service you are looking for is available for face-to-face support, please call the main site telephone line or connect with your mental health worker.
See FULL PAGE HERE
(May 19, 2020) As of today, May 19, many businesses and organizations have been provided the green light from the Government of Ontario to move forward with in-person services, as they are able, as part of the first phase of reopening Ontario. CMHA Middlesex is included in this list of organizations that are able to begin the process of reopening to the public.
As an organization, CMHA Middlesex has taken much care and consideration in adjusting our service delivery model to operate some programming through phone or virtual means. Through this entire process, the integrity of our services, as well as the safety of our staff, participants and the community have been our top priority. As we begin to navigate our return to offering more face-to-face services, our priorities remain the same.
While some businesses and organizations will begin opening their doors today, Tuesday, May 19, CMHA Middlesex will continue to offer phone and virtual services. Exceptions include, the Mental Health and Addictions Crisis Centre located at 648 Huron Street, London, which is open 24/7 as well as our housing programs, My Sisters’ Place (providing bagged lunches, basic needs and harm reduction kits), transitional case management safely providing care packages to participants and Strathroy and Exeter staff safely providing participants with meals and care packages.
We are in the process of developing policies and procedures, obtaining additional protective equipment, as well as creating the appropriate spaces to deliver services in a face-to-face setting. We are actively working on a gradual return to in-person services, as they are appropriate, safe and manageable for our staff, participants, and the community.
CMHA Middlesex will continue to share announcements regarding changes to services through our website and social media, as they are available.
See below how to connect with services at CMHA Middlesex.
(March 24, 2020) Deemed an essential service by the Ontario government amid public health concerns related to COVID-19, Canadian Mental Health Association (CMHA), Middlesex remains open and is ensuring community mental health and addictions supports are safely available by providing programs, services and information online and over the phone as this situation develops.
To protect participants and staff while continuing to support the community, CMHA Middlesex is providing the following until further notice:
What do I do?
|I am in crisis. I need immediate mental health and/or addictions information or support.||CALL REACH OUT 24/7
519 433 2023 or 1 866 933 2023
OR WEBCHAT at www.reachout247.ca
|Mental Health & Addictions
648 Huron Street
|Although for the protection of your health we encourage you to call Reach Out first at 519 433 2023, our 24/7 Crisis Centre at 648 Huron St. remains open to provide mental health and/or addictions assistance to individuals requiring immediate support.
All individuals will be screened using the pre-screener when arriving at the Crisis Centre.
|I need supportive listening.
Feeling stressed, overwhelmed, anxious
CALL SUPPORT LINE 24/7
|I need information and/or access to mental health and addiction services for myself or someone else.||
Connect with our Information and Brief Support team (Intake Team) at 519 434 9191 x2223, by email email@example.com or fill out the welcome form. The team is available Monday – Friday, 8:30AM – 7:30PM.
Outside of business hours, call REACH OUT at
|I am a social service/healthcare provider and would like to refer an individual to CMHA Middlesex.||Please connect with our Information & Brief Support Team (Intake Team) by filling out the referral form and email to firstname.lastname@example.org.|
Scheduled Appointments taking place at 648 Huron Street in London, ON.
|If you have a CMHA staff contact, please connect with them by phone/email or call reception at 519 434 9191 (phone answered and monitored Monday – Friday, 8:30AM – 4:30PM).
Everyone arriving at Huron Street will be pre-screened prior to receiving services.
|Scheduled Appointments usually taking place at 534 Queens Avenue, London. Queens Avenue is closed to the public until further notice; however, 519 668 0624 is being answered and monitored during business hours.||If you have a CMHA staff contact, please connect with them by phone/email or call reception 519 668 0624 (phone answered and monitored Monday – Friday, 8:30AM – 4:30PM).|
|My Sisters’ Place (MSP)
566 Dundas Street
London, ONLondon Coffee House participants can go to MSP for support and services.
|Open Monday – Friday, 11AM – 1PM & 4PM – 5:30 PM and on weekends, 11AM – 1PM. Handing out bagged lunches, hot coffee, snacks, harm reduction, basic needs and connect for information & resources.|
|Accepting donations during Monday – Friday, 11AM – 1PM & 4PM – 5:30PM, call 519 679 9570 x5000 from parking lot. See MSP Facebook/Twitter for immediate needs requests.|
21 Richmond Street
|If you have a CMHA staff contact, please connect with them by phone/email or call reception at 519 245 0120 (phone monitored and answered Monday – Friday, 8:30AM – 4:30PM).|
149B Thames Road West,
|If you have a CMHA staff contact, please connect with them by phone/email or call 519 235 0335 (phone monitored and answered Monday – Friday, 8:30AM – 4:30PM).
Housing intake support.
|We continue to accept and review referrals for our housing programs. Please visit Housing on our website.|
|Groups, Trainings, Workshops||All groups, trainings and workshops are cancelled until further notice unless you have been told that they are taking place online or over the phone.|
|I would like to make a donation to
CMHA Middlesex or My Sisters’ Place.
|Should you wish to make a financial contribution, our website is open to accept online gifts 24/7.
If online donations are not an option for you, please email us at email@example.com and either Wendy Sanderson or Moira Byrne will be in touch to accept your gift via email or phone.
If you would like to donate by phone or email. For any donations above $5,000, please contact us directly. Additionally, we will process all mailed donations in a timely manner and direct to the program you designate.
Thank you for your support!
Click on the image below for tips to manage mental during COVID-19.