What is the Mental Health & Addictions Crisis Centre?
The Crisis Centre provides walk in support for individuals experiencing a mental health and/or addictions crisis who do not require hospital or emergency services (911). Located at 534 Queens Ave, London, the Crisis Centre is also home to our Crisis Mobile Team and possible referral to our off-site Crisis Stabilization Space. We are a warm, welcoming environment open for walk in’s 24 hours a day, 7 days a week.
Who can use the Centre?
Any person 16 and older experiencing a mental health or addictions crisis can walk in to the Crisis Centre. No referral is needed.
What is considered a mental health or addictions crisis?
A mental health and/or addictions crisis can include: a serious, immediate mental health or addictions problem, a situational crisis, psychosis, risk of self-harm or harm to others, emotional trauma, agitation (or inability to sleep resulting from agitation), severe depression or anxiety, symptoms of moderate withdrawal, or suicidal thoughts.
What kind of services does the Crisis Centre provide?
The Crisis Centre provides assessment and supportive counselling for immediate crisis issues and referrals to other services for on-going, non-crisis issues. Staff make referrals to treatment and case management services, social & recreational activities, life skills development, vocational and housing supports, withdrawal assessment and Telewithdrawal Management Support.
How do I know if I should go to the Crisis Centre or the Hospital?
Every situation is different. We provide immediate, therapeutic and community supports during a crisis and work closely with the hospitals and other community partners to help individuals get the supports they need in a crisis. If you don’t need urgent medical attention, consider visiting the Crisis Centre instead of the Emergency Department. We do not, however, have a psychiatrist on site, and cannot help walk-in’s with medication changes.
If you are at immediate risk of suicide or harm to yourself or others, or if you require medical or emergency intervention, call 911 or go to the hospital.
If you are under the age of 16, contact the Vanier Children’s Crisis Intake Team, available 24/7 at 519-433-0334 or visit https://www.vanier.com/programs-services/community-services/crisis-intake-team/
What if an individual needs support but is not in crisis?
If an individual is in need of emotional support, they can call The Support Line at 519-601-8055. The Support Line’s highly trained volunteers offer confidential supportive listening 24/7.