Support Line Volunteers are an important part of the core services offered at our Mental Health & Addictions Crisis Centre. They provide supportive listening over the telephone to individuals across London & Middlesex. Support Line Volunteers can also provide support to individuals when they are experiencing distress, which is a personal and unique experience. Examples of this can include relationship problems, loneliness and isolation, grief, high levels of stress following an incident or concern for the well-being of a loved one.
All volunteers will attend a training program that will consist of core information about mental health and addictions. Volunteers will also be trained on specific policies and procedures that are relevant to this position. The required training will be completed prior to beginning.
Individuals will volunteer for a minimum of 12 consecutive months, providing 16 hours per month (8 of which will be between 11pm – 7am). Volunteers will attend all mandatory training sessions, self-schedule their shifts; and will also attend at least four regularly scheduled meetings each year.
The Support Line Volunteer will receive supervision and direction from the Manager of Supportive Response Services.
Role Description and Primary Responsibilities:
- Provide confidential supportive listening and information as necessary to individuals calling the Support Line.
- Assess and triage crisis calls when needed and link callers to the Crisis Response Line when necessary.
- Utilize a database and other resources to provide community referral information to callers.
- Maintain accurate data collection and enter relevant information into the database.
- Attend a minimum of four, regularly scheduled Support Line Volunteer meetings each year.
Role Specifications and Required Qualifications:
- Current Vulnerable Person’s Sector Check.
- Sensitivity to the variety of issues that callers will be presenting with, including mental health and/or addictions.
- Some knowledge of mental health and/or addictions, CMHA Middlesex Programs & Services and community resources.
- Experience working with individuals from diverse backgrounds.
- Fluency in French, or another second language, would be an asset to this position.
Physical and Mental Requirements:
Volunteers must be fully engaged while serving this role in a consistently private, confidential space that they will use to volunteer. This requirement may include needing to potentially sit for a few hours at a time.
If you are interested in volunteering with the Support Line at CMHA Elgin-Middlesex, please start by completing the Volunteer Application Form. Remember to let us know you are interested in joining the Support Line team!
To learn more about our agency and the roles that volunteers play, please connect with our Volunteer and Student Placement Coordinator:
- Phone: 519-668-0624 x293
- Email: firstname.lastname@example.org