We are currently recruiting Relief Crisis Intervention Workers for our Crisis Call Diversion Program. This program is a partnership between Canadian Mental Health Association in Oxford, Elgin, and Middlesex counties and the Ontario Provincial Police; the Crisis Intervention Worker will work in collaboration with callers in order to de-escalate, assess risk, provide crisis intervention, and refer callers to appropriate services. The Crisis Intervention Worker will complete follow up work to ensure action plans are effective, de-escalation and safety continues, and linkage to service referrals are successful. The Crisis Intervention Workers will be positioned at the Provincial Communications Centre to work with call takers and dispatch to divert non-imminent risk mental health calls calls away from a police response and toward a more appropriate mental health response. The Crisis Call Diversion Program is a 5-month pilot program with a possibility of extension based on program success.
This will be a limited relief pool and candidates must have broad availability to accept shifts within this 24/7 program, up to a maximum of 44 hours per week; minimum of 4 shifts per month. The successful candidates will be eligible for optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP) and may also have opportunities to join additional Relief Pools.
A professional designation as BSW, MSW, RN, OT or Counsellor and registration with the corresponding college is required for this role. Experience using therapeutic approaches in working with individuals in a mental health and/or addiction crisis is a necessity and crisis intervention and prevention training is required.
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. In order to avoid delays in beginning a position, interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be delivered and offers of employment may be delayed without receipt of a PVSC.
Job Description and Primary Responsibilities:
Assessment in collaboration with the caller
• Utilize active listening skills and provide empathetic listening to callers over the phone
• Establish a therapeutic relationship to maximize the benefits of engagement between the staff person and the caller
• Operate from a trauma and violence informed perspective
• Accurately and thoroughly assess appropriate calls using Crisis Call Diversion assessment tools including rapid response, risk assessment, de-escalation, stabilization, and referral to determine individual needs and level of risk
• Ensure assessment incorporates cultural and ethnic factors
• Work collaboratively with the caller to learn more about their mental health issue and explore and share alternative options to emergency services
• Assess the adequacy of resources/supports currently available to the individual
• Engage and work collaboratively with emergency services when it is determined that additional intervention is required
Information and Referrals
• Provide prompt, accurate, empathetic responses to requests for information about the availability of services for mental health and/or addiction services to individuals, their family members and friends, as well as health and social service professionals
• Provide health teaching and information regarding a variety of coping techniques & strategies
• Provide information regarding resources found within both the broader mental health and addiction system & community in general
• Identify, develop and maintain good links with a wide range of community resources
• Maintain up-to-date knowledge or resources relevant to individuals-served including other mental health and addiction services, entitlement and benefit programs (e.g. ODSP, Ontario Works, housing supports, etc.)
• Work collaboratively with local crisis response teams to ensure coordinated care is provided to callers, and promote a positive working relationship with the OPP PCC team members and leadership.
• Participates as an active member of a multi-disciplinary team
• Contributes to a positive team environment for all program areas
• Attends and actively participates in staff and group meetings
• Acts as a resource to other staff and community partners
• Provides support and encouragement to other staff as needed (e.g. assistance with challenging individuals, coverage for vacation, sick time)
• Shares responsibility for work load
• Participates in public education and advocacy
• Works collaboratively with colleagues and community partners to provide a seamless, person-centered approach for service delivery and to support other staff as needed
• Perform other duties as required
• A degree in Nursing (BScN or Masters), OR Social Work (BSW or MSW), OR Occupational Therapy OR Counselling (Masters of Counselling, Masters of Education in Counselling Psychology, Masters of Education in Counselling) and current registration with the corresponding college is required
• Experience in telephone-based risk management, lethality assessment and crisis intervention, preferably more than three years’ experience
• Strong knowledge of appropriate mental health, addiction, problem gaming / gambling and other community resources for system navigation and referral
• Demonstrated experience with risk assessments and crisis support
• Knowledge of relevant legislation including the Mental Health Act and PHIPA
• Strong computer skills; ability to utilize basic Word and Excel documents
• Current, clear Police Vulnerable Sector Check (PVSC)
• Successful completion of OPP security clearance
• Demonstrated ability to attend work regularly
• Bilingual in both official languages is an asset
• Knowledge of iCarol web-based software system
• Experience navigating multiple computer systems
• Certification in ASIST and First Aid/CPR
How to Apply:
Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. Interested applicants are invited to submit a cover letter and resume by November 25, 2020, by email to: email@example.com
While we appreciate the interest of all applicants, only those participants being considered for a position will be personally contacted by someone from the interview team.